Right of cancellation
Consumers have the legal right to cancellation in the sense of Sec. 1 KSchG (Austrian Consumer Protection Act). A consumer is any natural person who concludes a legal transaction for purposes which predominantly cannot be associated with his commercial or independent professional activity.
You have the right to cancel this contract within fourteen days without providing a reason. The cancellation period is fourteen days from the day, on which you or a third party nominated by you, who is not the haulier, takes possession of the goods.
In order to exercise your right of cancellation, please send a clear declaration (e.g. a registered letter or e-mail) regarding your decision to cancel this contract to:
Post: VINOVUM Weinhandel OG, Nina Tiefner, Judengasse 5 – 7, 5020 Salzburg, Austria
You may use the enclosed template cancellation policy, but this is not required. Link to template cancellation policy
For the purposes of observing the cancellation period, it is sufficient that you submit the notification exercising your right of cancellation before the end of the cancellation period.
Consequences of cancellation
If you cancel this contract, VINOVUM shall reimburse to you all payments which VINOVUM has received from you immediately and no later than on that day, on which the notification of your cancellation of this contract is received by VINOVUM, including delivery costs (with the exception of additional costs which have been incurred as a result of your choosing a different type of delivery to the affordable standard delivery which we offer). VINOVUM shall perform reimbursement using the same payment method which you used for the original transaction, unless otherwise explicitly agreed with you; you will never be charged any fees as a result of such a reimbursement.
VINOVUM can refuse reimbursement until VINOVUM has received return of the goods, or until you have provided evidence that the goods have been returned, whichever occurs earlier. You must return or hand over the goods to VINOVUM immediately, and no later than within fourteen days from that day, on which you informed VINOVUM of your cancellation of this contract. It is sufficient in such case that you send the goods before the end of the fourteen-day period. You shall bear direct costs associated with the return of goods. You must pay costs for any loss of value suffered by the goods where such loss of value is due to a handling of the goods beyond such which is necessary to perform an inspection of quality, properties, and functionality.
In case of dispute, VINOVUM undertakes to take part in the arbitration proceedings of the internet ombudsman: www.ombudsmann.at(Internet Ombudsmann - Verein zur Förderung der außergerichtlichen Streitschlichtung im Internet [Association for Promotion of Extrajudicial Arbitration of Disputes on the Internet], c/o ÖIAT [Austrian Institute for Applied Telecommunications], Margaretenstraße 70/2/10, 1050 Vienna; Tel: +43 1 595 211 275, Fax: +43 1 595 211 299, E-mail: firstname.lastname@example.org, Web: www.ombudsmann.at, VAT ID: ATU 49875407, ZVR [Austrian Central Register of Associations] no.: 763634009, DVR [Austrian Data Processing Register] (ÖIAT): 0942758). Further information on the types of proceedings can be found at www.ombudsmann.at or in the respective procedural guidelines: Procedural Guidelines of the Internet Ombudsman for Alternative Dispute Resolution according to the Austrian Foreign Transaction Tax Act (AStG Arbitration Proceedings) http://www.ombudsmann.at/media/file/67.Richtlinien_Internet_Ombudsmann_AStGVerfahren.pdf.